Last Updated: March 16, 2026
This Refund Policy explains the conditions under which refunds may be granted for products and services provided by Dotscastle Software Technologies.
1. Digital Products
All products sold by Dotscastle Software Technologies are digital products, including software, licenses, downloadable tools, and cloud-based services.
Because digital products are delivered immediately after purchase, refunds may be limited.
2. 30-Day Money Back Guarantee
We offer a 30-day money-back guarantee for first-time purchases if the product does not function substantially as described.
To request a refund, you must contact our support team within 30 days of the original purchase date.
3. Support-Related Refunds
Our team aims to provide timely and effective support for all our products.
If you experience a technical issue that prevents the software from functioning as described and our support team is unable to resolve the issue within a reasonable time, you may be eligible for a refund.
To qualify for a support-related refund, you must:
- Contact our support team and provide sufficient details about the issue
- Allow our team a reasonable opportunity to investigate and resolve the problem
- Submit the request within the applicable refund period
Refund eligibility will be determined after reviewing the issue and the support interaction.
4. Non-Refundable Situations
Refunds will generally not be issued in the following situations:
- Subscription renewals
- Partial subscription periods
- Failure to cancel a subscription before renewal
- Requests made after the refund period
- Misuse or abuse of the software
- Violation of our Terms & Conditions
- Issues caused by server configuration or environments that do not meet the documented system requirements
- Conflicts with third-party software or services not controlled by us
5. Subscription Cancellations
You may cancel your subscription at any time.
When a subscription is cancelled:
- Your subscription will remain active until the end of the current billing period
- No further charges will be made after cancellation
- Refunds are not issued for unused time within a billing cycle
6. Processing Refunds
If a refund request is approved, the refund will be issued through the original payment method used for the purchase.
Processing time may vary depending on the payment provider and financial institution.
7. Payment Processing
Payments may be processed through third-party payment providers. In certain cases, refunds may be processed directly through the payment provider in accordance with their policies.
8. Related Policies
This Refund Policy should be read together with our Privacy Policy and Terms & Conditions.
9. Contact Support
If you have questions or would like to request a refund, please contact us:
Dotscastle Software Technologies
Email:
Website: https://www.contona.com